Banks Suck.

[outlier_lynn]

Okay. So that is a little broad. In particular, Wells Fargo Bank sucks.

Lambda Letters has a business account with Wells Fargo. For a few years, I had a credit business card. Every single time I called they wanted information that I didn't have or they were using the wrong information from some old document or I wasn't calling from the correct phone number. When they issued a replacement card to me because the one I had expired, it was a nightmare to get it activated.

Now Aeire has the credit card in her name. It took several months to make that happen. Now she can't activate it. This time the bank is saying it's the wrong tax ID number.

EVERY SINGLE CALL TO THE BANK HAS BEEN A NIGHTMARE.

I'd warm people off Wells Fargo, but I suspect every bank has the same problems. And customer service is no longer allowed in the financial industry.

Comments

[blueelephant.livejournal.com]

No, Wells Fargo is particularly bad. It's like people expect to be bent over by their bank so the mass of Wells Fargo customers just assume that everyone else must be getting it just as bad. Well, here is a not so secret, secret that Wells Fargo would prefer wasn't true. There are better options out there. I'm a customer of San Diego County Credit Union, I like them. Friends have spoke kindly about Washington Mutual too!

[orangekiss206.livejournal.com]

I'm with Washington Mutual and I like it. In every branch I've been in, the clerks are always friendly and helpful. Pacific Marine is ok too, but they're a bit more stuffy than WM :)