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We have had cbeyond as our internet/phone provider for five years. Until a couple of weeks ago, they gave us a pri circuit that fed our own aging pbx. I have been looking for a reason to dump it. It is old, I have very limited control over it and it is a disaster waiting to happen.
I was thinking I would set up buy the necessary cards from digium and run asterisk locally. Just get cbeyond to give me a sip line. They made us a deal for increased internet bandwidth ( from 2 to 3 T-1) plus a hosted asterisk pbx that I would have a great deal of control over. All for $300 a month.
We talked it over and decided to go for it.
We have been on the hosted pbx for a week. It is a fucking disaster. It is asterisk with freepbx on top. We bought the phones they suggested and told them what the initial configuration should be. We changed as part our move to the new office. It took twice as long as the longest time they said and the phones did not work as we asked.
I have been messing with the damn web config tool for a week. And it still does not perform correctly. I have been on the phone with tech support, but they don't know crap about this pbx. Cbeyond bought aretta but their support people are groping along with me for solutions.
One basic routing is to change the call routing when we open in the morning and change it back when we close. I set up a test with a number we don't use and it worked fine. The real numbers however are flaky as hell. For the last two days, it put us into night mode at 2pm instead of 5pm. I think it's a timezone issue. The damn system comes with extensible "feature codes" that allow you to type "*something" to affect the phone status. Logging into or out of the ACD queue, for instance. Doesn't work as advertized. Further, there is no indication whether a phone is logged in or not. What a fucking joke.
I was on the phone for 90 minutes with tier 2 and 3 tech support yesterday. They messed with this and that, remotely reprogrammed one of the phones, found a few work arounds for some issues. And today, it is all crap again.
Well. the old system is sitting in the back room. I think I'm going to hang it on the wall and tell cbeyond what they can do with their hosted pbx.
it might be time to look for a new provider for everything. They have fumbled the ball on every possession in the transition to the new phones and in the move from the old office to here.
And they have changed their trouble ticket system. You log into their sight and get a goddamn interactive flash presentation of your trouble tickets. I can't fucking read the tiny ass print they decided to use and I can't re-size it. What kind of fucking anti-ADA is that! (Trustwave has this same issue.)
Really, guys. Really?
I was thinking I would set up buy the necessary cards from digium and run asterisk locally. Just get cbeyond to give me a sip line. They made us a deal for increased internet bandwidth ( from 2 to 3 T-1) plus a hosted asterisk pbx that I would have a great deal of control over. All for $300 a month.
We talked it over and decided to go for it.
We have been on the hosted pbx for a week. It is a fucking disaster. It is asterisk with freepbx on top. We bought the phones they suggested and told them what the initial configuration should be. We changed as part our move to the new office. It took twice as long as the longest time they said and the phones did not work as we asked.
I have been messing with the damn web config tool for a week. And it still does not perform correctly. I have been on the phone with tech support, but they don't know crap about this pbx. Cbeyond bought aretta but their support people are groping along with me for solutions.
One basic routing is to change the call routing when we open in the morning and change it back when we close. I set up a test with a number we don't use and it worked fine. The real numbers however are flaky as hell. For the last two days, it put us into night mode at 2pm instead of 5pm. I think it's a timezone issue. The damn system comes with extensible "feature codes" that allow you to type "*something" to affect the phone status. Logging into or out of the ACD queue, for instance. Doesn't work as advertized. Further, there is no indication whether a phone is logged in or not. What a fucking joke.
I was on the phone for 90 minutes with tier 2 and 3 tech support yesterday. They messed with this and that, remotely reprogrammed one of the phones, found a few work arounds for some issues. And today, it is all crap again.
Well. the old system is sitting in the back room. I think I'm going to hang it on the wall and tell cbeyond what they can do with their hosted pbx.
it might be time to look for a new provider for everything. They have fumbled the ball on every possession in the transition to the new phones and in the move from the old office to here.
And they have changed their trouble ticket system. You log into their sight and get a goddamn interactive flash presentation of your trouble tickets. I can't fucking read the tiny ass print they decided to use and I can't re-size it. What kind of fucking anti-ADA is that! (Trustwave has this same issue.)
Really, guys. Really?